Privacy policy

This is an English translation provided for information. In case of any discrepancy, the Spanish version prevails.

Data controller

• Controller: Teciforp S.L.
• Tax ID (NIF): B42618421
• Registered address: C/ Arquitecto Vidal, 22, 03013 Alicante (Spain)
• Contact: dmitriy.l@teciforp.es · +34 602 510 710

What data we process

The data you provide to us through the contact form, by telephone or by email: your name, telephone number or email address, the address or cadastral reference (referencia catastral) of the property you are enquiring about and the content of your message.

When you tap a telephone number on the website, the server records only the time (UTC), the page and the fact that the telephone number was tapped, without your IP address, without cookies and without any identifier, in order to count anonymously how many calls each page generates.

Virtual assistant (chat with artificial intelligence)

On the website you can write to Teciforp's virtual assistant. Its answers are generated automatically by an artificial intelligence model and may contain mistakes; they do not replace the information we give you by telephone or in writing.

The messages you write in the chat are sent, in order to generate the answer, to Anthropic, the provider of the model, which processes them as a data processor (encargado del tratamiento) on behalf of Teciforp S.L. We keep the conversation (date, page, messages and answers) for 90 days in order to deal with your enquiry, review the quality of the answers and prevent abuse; your IP address is not stored in that record, only a pseudonymised code derived from it, which is used to limit abusive use of the chat. After 90 days the conversation is deleted.

If you leave us your name and telephone number (or email address) in the chat so that we can call you, that data and the conversation are processed as a contact request, in the same way as those sent through the form.

Do not write sensitive data in the chat: identity documents, bank details, health data or passwords.

Email notices of requests

Every request you send (the form, «We'll call you» or contact details left in the chat) is stored on our server together with the date, the page, the IP address and the browser from which it is sent, and it also reaches us as a notice by email at the company's internal address, so that we can deal with it. We do not send you automatic emails: we reply to you ourselves.

What we use it for

To respond to your request, to prepare the feasibility study or the quotation you ask us for and to maintain the contact needed for that purpose. We do not send commercial communications that you have not requested.

Legal basis

Your consent, which you give when you submit the form, and the taking of pre-contractual steps at your request (Article 6(1)(a) and (b) of the Reglamento General de Protección de Datos, i.e. the EU General Data Protection Regulation, GDPR).

How long we keep it

For as long as your request is being handled and, after that, for the time needed to deal with any possible liabilities. If the request leads to a contract, the data are kept for the periods required by commercial and tax legislation.

Who it is disclosed to

We do not pass your data on to third parties, except where required by law. The providers that supply us with web hosting and email services may access them as data processors; we have the contracts with them that the regulations require.

The provider of the artificial intelligence model of the virtual assistant (Anthropic) may process chat messages outside the European Economic Area. That transfer, and any other that a provider may require, is carried out with the safeguards provided for in the General Data Protection Regulation.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time, by writing to dmitriy.l@teciforp.es or to our registered address. Please state which right you wish to exercise; we may ask you to prove your identity.

If you believe that the processing does not comply with the regulations, you can lodge a complaint with the Agencia Española de Protección de Datos (the Spanish Data Protection Agency).

Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration.